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General support
App
8
I am unable to sign in the App
How do I change my password using the app?
I can't synchronize in the App
What are the requirements to install LEVIY on my phone and/or tablet?
How do I order new NFC tags?
Read more (8)
Dashboard
5
I can't log in to my Dashboard
How can I change my password in the dashboard?
How do I activate my account after receiving an activation link?
How can I change the language in the dashboard?
I am not receiving any e-mail notifications
General information
Dashboard and App updates
1
Release Schedule 2018 - 2019 Dashboard and App
Control
Dashboard
13
How to add a new client / customer
How can I create a new Object?
Import Clients & Objects
How do I create a new User?
How do I create a new Group?
Read more (13)
Video's
App
16
How can I change the Issue type of an existing Issue?
How do I assign an employee to an existing report?
How do I change the status of a unit?
How do I start a planned DKS?
Add an Issue
Read more (16)
Dashboard
4
How can I schedule an assessment in the Dashboard?
How can I plan a DCS in the Dashboard?
How can I delete an Object?
How can I create a new Object?
Housekeeping
App
6
As a Supervisor how do I change an assigned Room Attendant?
How can I view the progress of my Room Attendants, as a Supervisor?
As a Room Attendant I want to see my list of rooms that need to be cleaned
How do I as a Supervisor check a room?
How do I register my cleaning times per room as Room Attendant?
Read more (6)
Dashboard
5
How to remove an assigned room for a Room Attendant?
How do I edit a cleaning task for a unit (room)?
How can I see the average cleaning time?
How do I see the current cleaning times in the dashboard?
How can I make a Housekeeping Planning?
Cleaning statuses
App
5
How do I see the current statuses of my units?
How do I change the status of a unit?
In what ways can I sort the statuses?
What do the icons of the statuses mean?
How can I filter on one cleaning status?
Dashboard
8
How do I adjust Unit Labels?
How do I change Remarks on units?
How do I postpone a cleaning task?
How do I assign an employee to a Unit?
How do I process a "wisseldag" in LEVIY?
Read more (8)
Issues
App
6
How do I create a new Issue?
How do I add a new Action to an issue?
How do I change an issue's Type or the issue's Assignee?
Where do I find all outstanding issues?
How do I assign an employee to an existing issue?
Read more (6)
Dashboard
6
How do I create a new Issue?
How do I add an Action for an issue?
How do I close or re-open multiple Issues in one go?
Which notifications can I receive from issues?
How can I close an issue?
Read more (6)
DKS
Dashboard
6
Where can I find my completed DKS?
Where can I find the DKS definitions?
How can I make a PDF of my executed DKS assessment?
How do I perform a DKS analysis?
How can I link a DKS to an object?
Read more (6)
Checklist
App
7
How do I start a checklist?
How do I fill in a checklist?
Are my previous assessments accessible in the app?
Why is my checklist not showing up in list?
I am unable to send a checklist
Read more (7)
Dashboard
7
How do I change the mark definitions of a checklist?
What does a mark definition entail?
How do I change the minimal score of a checklist?
Can I change the standard answer for my questions?
How do I adjust a question in a checklist?
Read more (7)
Documents
Dashboard
5
How do I add a Document?
How do I set a document's availability?
How do organizational filters work while adding a new document
What are document topics?
How do I add document Topics?
App
5
In what way are Documents accessible within the app?
What types of documents can I see in my app?
For what purpose can I use documents in the app?
How can I sort the documents in the app?
How can I filter the documents in the app by type?
Files
App
2
Where do I find my files in the app?
How can I filter files in the app?
Files
10
How do I add a file?
How do I add a general file?
What are file categories?
How do I add a file category?
What are orphan files?
Read more (10)
Forms
App
5
Where can I find the various forms?
How can I fill in a form?
Can I view my completed forms in the app?
I am unable to send a form
I miss a certain form
Dashboard
6
Where can I find the various forms?
How do I create a new form?
In which file types can I download the completed form?
I received an e-mail notification with an incorrect form.
Can my customer receive a notification by e-mail?
Read more (6)
Manuals
Dashboard
3
Checklist - Dashboard
Documents - Dashboard
How can I view issues in the Dashboard?
MKS
Dashboard
1
How does the calculation of a MKS assessment work?
LEVIY Analytics
Dashboard
9
Getting Started with LEVIY Analytics under 10 Minutes
How do I reach the analysis environment?
Finding dashboards in LEVIY Analytics
I'm unable to log in to LEVIY Analytics
How to change your LEVIY Analytics password?
Read more (9)
Filtering
5
Filtering the dashboard by making use of widgets
Adjusting filters using the filter panel
Opening and closing the filter panel
Adjusting the date filter - How do I change which dates are visible?
Resetting the dashboard filters
Exporting
3
Downloading the dashboard as PDF
Exporting individual widgets
Downloading tables as Excel or CSV
Data alerts, & chatbots
2
How do I setup data alerts?
Chatbots for Slack, Skype and Facebook Messenger
