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Frequently asked questions

General information

Release Notes ✍️ - 23rd of February 2021
Release Notes ✍️ - 20th of January 2021
Release Notes ✍️ - 15th of December 2020
Release Notes ✍️ - 10th of November 2020
Release Notes ✍️ - 6th of October 2020

General support

How can I change the text size in the Leviy app?
How can I use a QR code for time registration?
How do I change my password using the app?
How do I order new NFC tags?
I am unable to sign in the App

Control

How do I create clients, objects and units?
How do I deactivate Clients, Objects and Units?
How can I add rooms?
How do I manage a group?
How do I manage elements for the audit definitions?

Accounts

What are groups, roles and user types?
How do I register a user?
How can I change the details of a user?
How do I logout, block or delete a user?
How do I change my password?

Files

How do I add a file category?
How do I add a new file?
How do I link existing files to new Clients, Objects or Unit Categories?
What are orphan files?
How do I add a general file?

Cleaning statuses

How can I filter on one cleaning status?
How do I change the status of a unit?
How do I see the current statuses of my units?
In what ways can I sort the statuses?
What do the icons of the statuses mean?

Housekeeping

How can I make the planning for the cleaning of hotel rooms?
How can I change the planning of hotel room cleaning?
Where can I find the Cleaning Times in Dashboard?
How do I register the cleaning of a hotel room as a Room Attendant?

Quality

How do I configure a standard DKS definition?
How do I change an existing DKS definition?
How do I start a DKS?
How can I view the report of a DKS?
How do I configure a new MKS definition?

LEVIY Analytics

Data security explained - Why do I only see the data from my own organisation?
Drilling Down in a Widget
Finding dashboards in Leviy Analytics
Getting Started with Leviy Analytics under 10 Minutes
How do I reach the analytics environment?

Issues

How do I configure issue types?
How do I report an issue?
How do I add an action to an issue?
How do I close an issue?
How do I reopen a closed issue?

Registrations

What are the options for attendance registration?
How do I link a QR code to a unit?
How do I register my attendance with the App?
How do I obtain insight into the attendance registrations for an object (or unit)?

Company

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