Knowledge base

Product news (2)

Release Notes (25)

• Releases 2024
• Release Notes ✍️ - Edition #5 2025
• Release Notes ✍️ - Edition #3 2025

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Newsletters (2)

• Product Newsletters
• Here's how to sign up for our newsletter!

Getting Started (1)

Getting Started (4)

• Getting Started | Cleaning
• Getting Started | Healthcare
• Getting Started | Leisure

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General support (3)

General (1)

• How do I order new NFC tags?

App (5)

• What are the minimum requirements for a tablet/mobile phone to use the Leviy App?
• Push notifications
• My App is logged out (automatic)

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Dashboard (2)

• How do I change the logo
• Subscribe to Status Page

Accounts (1)

Employees & Users (10)

• What are groups, roles and user types?
• How do I create and manage a role?
• How do I create a new employee in Organisation?

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Organisation & Control (5)

General (3)

• How do I activate a module?
• How do I manage elements for the audit definitions?
• How do I make an inventory list?

Communication (3)

• Message feature
• How can I enable email notification?
• How do I email an object's contact from the app?

Clients, Objects & Units (6)

• How do I create clients, objects and units?
• How do I deactivate Clients, Objects and Units?
• How do I configure labels for my unit category?

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Groups (4)

• How do I add a group?
• How do I link clients, objects and units to an existing group?
• How do I manage groups?

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Rooms (3)

• How can I add rooms?
• How do I add new room categories?
• How can I edit or delete rooms?

Cleaning (3)

Cleaning (7)

• How do I configure an object's operational instructions?
• How can I view operational instructions in the app?
• How can I configure tasks?

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Cleaning Statuses (5)

• How do I create the planning in Planned statuses?
• How can I change the cleaning status planning after converting?
• How do I postpone a cleaning?

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Workschedule (5)

• What steps should I take to work with the Work Schedule within my organisation?
• How do I configure work schedules for my object?
• How do I register my work in the App?

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Files (1)

Files (6)

• How do I add a file category?
• How do I add a new file?
• How do I link existing files to new Clients, Objects or Unit Categories?

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Issues (1)

Issues (4)

• How do I configure issue types?
• How do I report an issue?
• How can I process an issue?

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Audits / Quality (5)

Checklist (5)

• How do I create a checklist definition?
• How do I change an existing checklist definition?
• How do I translate a checklist definition?

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DKS (5)

• How do I create a DKS definition?
• How do I change an existing DKS definition?
• How do I complete a DKS check?

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MKS (4)

• How do I create a MKS definition?
• How is the score of an MKS audit calculated?
• How do I complete a MKS check?

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Audit planning (3)

• How do I plan an audit?
• How do I make changes to a planned audit?
• Audits in the App

Frequency planning (2)

• How does Frequency Planning work?
• How do I plan using the spreadsheet?

Time Registration (1)

User Presence (4)

• What are the options for attendance registration?
• How do I link a QR code to a unit?
• How do I register my attendance with the App?

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Worktickets (1)

Worktickets (1)

• How do I plan a service of a work ticket?

Analytics (1)

Insights (1)

• Insights into Leviy

Forms (1)

Forms (3)

• How do I configure a form?
• How do I fill out a form?
• How can I view a submitted form?

Developer Documentation (1)

API (2)

• API - Developer Information
• Organization Context Authentication