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Frequently asked questions
General support
I am unable to sign in the App
How do I change my password using the app?
I can't synchronize in the App
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I can't log in to my Dashboard
How can I change my password in the dashboard?
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General information
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Control
How to add a new client / customer
How can I create a new Object?
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Video's
How can I change the Issue type of an existing Issue?
How do I assign an employee to an existing report?
How do I change the status of a unit?
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How can I schedule an assessment in the Dashboard?
How can I plan a DCS in the Dashboard?
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Housekeeping
As a Supervisor how do I change an assigned Room Attendant?
How can I view the progress of my Room Attendants, as a Supervisor?
As a Room Attendant I want to see my list of rooms that need to be cleaned
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How to remove an assigned room for a Room Attendant?
How do I edit a cleaning task for a unit (room)?
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Cleaning statuses
How do I see the current statuses of my units?
How do I change the status of a unit?
In what ways can I sort the statuses?
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How do I adjust Unit Labels?
How do I change Remarks on units?
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Issues
How do I create a new Issue?
How do I add a new Action to an issue?
How do I change an issue's Type or the issue's Assignee?
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How do I create a new Issue?
How do I add an Action for an issue?
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DKS
Where can I find my completed DKS?
Where can I find the DKS definitions?
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Checklist
How do I start a checklist?
How do I fill in a checklist?
Are my previous assessments accessible in the app?
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How do I change the mark definitions of a checklist?
What does a mark definition entail?
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Documents
How do I add a Document?
How do I set a document's availability?
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In what way are Documents accessible within the app?
What types of documents can I see in my app?
For what purpose can I use documents in the app?
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Forms
Where can I find the various forms?
How can I fill in a form?
Can I view my completed forms in the app?
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Where can I find the various forms?
How do I create a new form?
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Manuals
Checklist - App
Checklist - Dashboard
Documents - Dashboard
MKS
How does the calculation of a MKS assessment work?
LEVIY Analytics
Getting Started with LEVIY Analytics under 7 Minutes
How do I reach the analysis environment?
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