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Frequently asked questions

General information

Release schedule 2020 - Dashboard and App
Release Notes ✍️ - 6th of October 2020
Release Notes ✍️ - 2nd of September 2020
Release Notes ✍️ - 21st of July 2020
Message functionality

General support

How can I use a QR code for time registration?
How do I change my password using the app?
How do I order new NFC tags?
I am unable to sign in the App
I can't add a photo in the app?

Control

Deactivate a client in Leviy
How can I change the Clients, Objects and/or Units in a Group?
How can I configure tasks on an object?
How can I create a new Client?
How can I create a new Object?

Accounts

What are roles, groups and user types?
How do I register a user?
How can I change the details of a user?
How do I logout, block or delete a user?
How do I change my password?

Files

How can I filter files in the app?
Where do I find my files in the app?
How do I add a file category?
How do I add a file?
How do I add a general file?

Checklist

Are my previous assessments accessible in the app?
How can I plan a Checklist in the App?
How can I select an employee for a Checklist
How do I fill in a checklist?
I am unable to send a checklist

Audits

Audits app - Fact sheet
Where can I find open and upcoming audits?

Digital log

How do I configure issue types?
How do I report an issue?
How do I add an action to an issue?
How do I close an issue?
How do I reopen a closed issue?

Documents

How do I add a Document?
How do I add document Topics?
How do I set a document's availability?
How do organizational filters work while adding a new document
What are document topics?

DKS

How can I delete scheduled assessments that are (or not) assigned to a supervisor?
How can I link a DKS to an object?
How can I make a PDF of my executed DKS assessment?
How can I plan a Audit in the Dashboard?
How do I perform a DKS analysis?

Cleaning statuses

How can I filter on one cleaning status?
How do I change the status of a unit?
How do I see the current statuses of my units?
In what ways can I sort the statuses?
What do the icons of the statuses mean?

Forms

Can I view my completed forms in the app?
How can I fill in a form?
I am unable to send a form
I miss a certain form
Where can I find the various forms?

Housekeeping

How do I as a Supervisor check a room?
As a Room Attendant I want to see my list of rooms that need to be cleaned
As a Supervisor how do I change an assigned Room Attendant?
How can I view the progress of my Room Attendants, as a Supervisor?
How can I work with a checklist, as a Supervisor?

LEVIY Analytics

Data security explained - Why do I only see the data from my own organisation?
Drilling Down in a Widget
Finding dashboards in LEVIY Analytics
Getting Started with Leviy Analytics under 10 Minutes
How do I reach the analytics environment?

MKS

How can I create elements for an MKS control?
How does the calculation of a MKS assessment work?

Company

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