How do I report an issue?

Modified on Wed, 3 May, 2023 at 1:58 PM

Important information
Are you unable to perform the following steps? Perhaps you don't have the right role or user type. Please contact your organization's Administrator or click here to read more about roles & user types.

When cleaning a room, it can occur that a room is occupied or that you come across a technical defect. If the latter is the case, you would like to report this, so it can be solved. To do so, you can report an issue with Leviy.

An issue can be reported in the Dashboard or in the App. In this article both ways are discussed, choose below which applies to you:

Dashboard
App

Dashboard

Follow the steps below to report an issue in the Dashboard:

1. Navigate to the applicable Client, Object or Unit

2. Click on Issues in the local navigation on the left

3. Click on the Blue button (Plus)at the top right

4. Fill in the details of the issue

a. Choose the Issue type

b. Fill in a short description of the issue in the Title

c. Provide extra information in the Description

d. Optionally add a Photo

e. Click on Save

App

Follow the steps below to report an issue in the App:

1. Navigate to the applicable Client, Object or Unit

2. Click on the Create issue

3. Choose the applicable Issue type

4. Fill in the details of the issue

a. Fill in a short description of the issue in the Title

b. Provide extra information in the Description

c. Assign the issue to a user

d. Optionally add a Photo

e. Click on Saveto save the issue

Information
A notification can also be created when you are working on a checklist.
Now you don't have to close the whole checklist to create a notification but can do so in a checklist.

Tip
- A user will receive a push notification of the issue on the device, if the issue is assigned to this user and notifications are activated in the device settings.
- It is also possible to receive an e-mail notification of an issue. Click here to read more about enabling e-mail notifications.