Support desk


How do I create a new Issue?
Creating a new Issue is fairly easy, but does depend on the way the Issues functionality is used in LEVIY. Issues can be created on Client, Object or Unit l...
Fri, 22 Sep, 2017 at 9:55 AM
How do I add an Action for an issue?
Sometimes a specific Action needs to be performed before an issue can be handled or closed. This way the issue's reporter can monitor the status of an ...
Fri, 22 Sep, 2017 at 11:03 AM
How do I close or re-open multiple Issues in one go?
Sometimes it's convenient to close multiple handled issues at the same time or even re-open a couple of them in one go. LEVIY enables the user to do th...
Fri, 22 Sep, 2017 at 11:40 AM
Which notifications can I receive from issues?
Every user who has notifications set to On in the User Details page, receives an notification email of which objects he/she has rights to. When this option...
Thu, 19 Apr, 2018 at 10:56 AM
How can I close an issue?
When there is a new issue it will be closed after completion or immediately after completion. You can do this in in two ways. 1. Select on top of the menu...
Wed, 18 Apr, 2018 at 12:09 PM
How can I configure issue types?
In LEVIY it is possible to create an issue on Clients, Object or Unit.  You can easily define per issue type on which Clients, Object, Unit the issue can be...
Tue, 27 Nov, 2018 at 3:59 PM