Support desk

App

How can I use a QR code for time registration?
A QR code is nothing more than an advanced bar code. QR code stands for 'Quick Response' code. For example, when you use a QR code you can keep tr...
Wed, 24 Oct, 2018 at 12:14 PM
How do I change my password using the app?
It may occur that the password made by Leviy or system manager is forgotten. Changing your own password can be done within the app. Open the Leviy app on...
Thu, 16 Jan, 2020 at 3:15 PM
How do I order new NFC tags?
In the Leviy app it is possible to scan NFC tags if you are using an Android device. You can program a unit on a NFC tag. For example a bus, holiday home o...
Thu, 16 Jan, 2020 at 3:10 PM
I am unable to sign in the App
It's possible that a user has signed out on his/her device. If so, the user has to try signing in again. If signing in fails to work, an error message ...
Mon, 27 May, 2019 at 10:05 AM
I can't add a photo in the app?
If you are unable to add a photo to a notification, checklist, DKS or form, please follow the steps below to adjust the settings of the app. You can check...
Mon, 1 Jul, 2019 at 4:52 PM
I can't synchronize in the App
The message Failed, No connection may appear while trying to synchronize. The following steps need to be checked if this message occurs.  Make sure that ...
Thu, 16 Jan, 2020 at 3:11 PM
I'm scanning a NFC tag and getting 'Failed reading unit!' message
When an NFC needs to be scanned, for example for time registration, a message 'Failed reading unit!' can pop-up. This is usually due to the fact t...
Thu, 31 Oct, 2019 at 10:52 AM
My App is logged out (automatically)
It's possible that the user has a number of inspections, notifications or forms in the app ready to send. Sometimes it happens that they are only sent ...
Thu, 16 Jan, 2020 at 3:16 PM
What are the minimal requirements to install the app on my phone or tablet?
To use the Leviy app it is necessary to use a phone or a tablet. There are a number of requirements for the tablet or phone to ensure that the app works as...
Thu, 31 Oct, 2019 at 9:58 AM
Where can I find the version information about my Leviy app?
If you are not yet logged in the Leviy app: When you start Leviy, you will see a login screen when you are not yet logged in Press the i icon which is...
Thu, 16 Jan, 2020 at 3:17 PM