It is possible that a user fails to log in to the LEVIY analysis environment. In this scenario, the following steps can be taken. 

1. Make sure the device has a strong connection to the internet

2. Make sure the username and the password are spelled and inserted correctly. Mind missing characters such as @ and dots, and potential capital letters.

3. Make sure that the URL is correct: the URL should be

If the user is still having a problem with logging in to LEVIY Anallytics, it might help to request a new password by clicking Forgot your password? Click here? in the login screen.