If you can't log in to your Dashboard, the following steps need to be checked first.


  • Make sure that the device has a wired connection, 4G or a Wifi-connection. 
  • Make sure the username and password are spelled correctly.
    For instance @ or .co.uk has been forgotten, the name might have been misspelled or the e-mail address and/or password does not start with a capital letter. 

If you still have problems signing in, click on Forgot password?

You can reset your password by following the instructions on your screen.