The message Failed, No connection may appear while trying to synchronize. The following steps need to be checked if this message occurs.
- Make sure that the device has a strong 3G, 4G or Wifi-connection.
- It is possible that the account is linked too many groups or groups that are too large. This can be checked in the dashboard. If this is the case, the app will not be able to load the large amount of data and as a consequence it will take longer to synchronize. It can occur that the synchronize button needs to be clicked multiple times before all data is sent.
- Are there items To be sent? If there are, it can have occurred that something went wrong when trying to save or send. This can be checked by clicking on one of the items in the To be sent, which will generate the buttons Edit and Delete.
If only the Delete button is visible, an issue has occurred whilst sending data to the dashboard. This can be caused by attachments like photos. In this case the only option is to delete this item by clicking on Delete. After this the synchronization should work as normal.
- When both buttons Edit and Delete are visible? Try to set your device on airplane mode and back. This will stop the synchronization temporary.
In the LEVIY App, click on Settings -> Clear history. You should be able to synchronize.
If you still running into problems you can contact LEVIY support.
When there is data To be sent and/or In Progress, you should never click on Sign out.
This will delete the data permanently and can't be retrieved anymore.