It may occur that the password made by LEVIY or system manager is forgotten.
Changing your own password can be done within the app. 


  1. Open the LEVIY app on the device.
  2. Click on Forgot Password?
  3. Fill in the e-mail address to which the recovery link needs to be sent. This e-mail address is the same as the user name.
  4. You are now able to give in a new password.

If the user is already signed in and needs to change the password, the following steps can be followed. 


  1. Click on Settings.
  2. Click on Sign out. You are back on the login page of LEVIY.
  3. Click on Forgot Password?
  4. Fill in the e-mail address to which the recovery link needs to be sent. This e-mail address is the same as the user name.
  5. You are now able to give in a new password.