It may occur that the password made by LEVIY or the system manager is difficult to remember. Or that a user has forgotten his/her own password and it is not possible for him/her to sign in. Changing the password can be done via the app. 


1. Open the LEVIY app on the device.

2. Click on Forgot Password.

3. Fill in the e-mailaddress to which the recovery link needs to be sent. This e-mail address is the same as the user name.

4. The password can be changed through the recovery link that is sent to the e-mail address.


If the user is already signed in and needs to change the password, the following steps can be followed. 


1. Click on Settings.

2. Click on Sign out.

3. The sign in screen will appear.

4. Click on Forgot Password.

5. Fill in the e-mailaddress to which the recovery link needs to be sent. This e-mail address is the same as the user name.

6. The password can be changed through the recovery link that is sent to the e-mail address.